Returns
30-day return guarantee
We have a 30-day return policy, which means that if you are not completely satisfied with your purchase, you have up to 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging.
you can contact us at sales@k-designandsupplies.com for us to understand the nature of your return and if we have sent an item that isn’t on your order, we will organise a collection.
If you, have mistakenly ordered an item, given incorrect delivery details, or no longer wish the item, it is your responsibility and under your liability to return the item in re-saleable condition in order to receive a refund for the value that the item was purchased for.
Damaged goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can replace or exchange the good(s).
Non-returnable products
Unfortunately, we won't accept returns on sale items or gift cards.
However, for of damage during transport, reported immediately, an exchange can be made.
Refunds
Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process the refund.
Returns
We have a 30-day return policy, which means that if you are not completely satisfied with your purchase, you have up to 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging.
you can contact us at sales@k-designandsupplies.com for us to understand the nature of your return and if we have sent an item that isn’t on your order, we will organise a collection.
If you, have mistakenly ordered an item, given incorrect delivery details, or no longer wish the item, it is your responsibility and under your liability to return the item in re-saleable condition in order to receive a refund for the value that the item was purchased for.
Damaged goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can replace or exchange the good(s).
Non-returnable products
Unfortunately, we won't accept returns on sale items or gift cards.
However, for of damage during transport, reported immediately, an exchange can be made.
Refunds
Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process the refund.